Customer Support services offered by GuateCall’s call center are tailored to provide superior customer interaction, increased calling capacity, global coverage, rapid inquiry response and increased data validity.
Just provide us with the basic details of the project you have in mind and we will
get back to with the most appropriate solutions within 48 hours.
We will also help
you choose the best from available options.
Lets talk. We will create a strategy together to help your business grow!
Inbound Service and Support
- Customer Service (Anything from Product Information Requests, Frequently Asked Questions, Product Features to Roadside Assistance)
- Help Desk Services (Resolving Complaints, Technical Support)
- Reservations
- Appointment Setting
Services
Back Office Solutions
- Database enhancement and management
- Order Processing and Fulfillment
- Data Processing
- Billing
- Data Entry
- Digitalization
- Document Management
- Translation Services
- Human Resource functions
Outbound Telemarketing and Surveys
- Product Sales
- Lead Generation and qualification
- Appointment Setting
- Welcome Calls for New Clients
- Order Verification
- Direct Mail follow up calls
- Trade Show follow up
- Market Research (i.e. Customer Surveys)
- Email and Electronic Response Systems
Web based Chats