GuateCall People & Environment
GuateCall People
Entrepreneurship
GuateCall was established by entrepreneurs and that spirit is at the core of our culture, ensuring it will stay with us as we grow! To employees, we offer an exciting, high-tech work environment. We attract and develop highly motivated, intensely innovative, results-oriented individuals. We reward performance with increasing responsibility, regardless of tenure or experience. Our employees earn more through our incentive program. There is no limit to potential earnings. Employees have latitude to make important decisions, take smart risks, and own their careers.
Opportunities
Our focus is not only building a successful business but also to provide opportunities for people in Guatemala who have the same desire for achievement and growth as we do. GuateCall employees are carefully chosen through a very detailed screening process using the following criteria: English fluency and accent, attitude, energy, motivation and initiative – all of which lead to high achievement. GuateCall employs individuals with the highest level of English fluency available – we maintain the highest standards of all the call centers in Guatemala.
Training
We listen to recordings on a daily basis, to evaluate our performance and help in training. We are constantly training and improving the skills of our employees in understanding of the psychology of the inbound and outbound call. There is always room for improvement and growth. We let our people know how they are doing on a daily basis. Knowledge is power and we empower our people!
Passion
GuateCall people are passionate about life, at work and outside it. We have musicians, runners, bikers, skydivers, chefs, law students, medical school students, trainers, teachers, scuba divers, artists, and world travelers in our midst. Their energy, enthusiasm, and dedication to driving performance every day is the key to GuateCall’s continued growth and success.
GuateCall Enviornment
Excitement
To employees, we offer an exciting, high-tech, entrepreneurial work environment. We attract and develop highly motivated, intensely innovative, results-oriented individuals.
Communication
At GuateCall, we not only want to hear from our employees, we demand it!
We are all
on a first name basis throughout the company. We have an open door policy and are
constantly on the floor listening and talking.
Keeping the communication channels
open with our employees and customers is a key to our success.
Rewards
We reward performance with increasing responsibility, regardless of tenure or experience.
Employees have latitude to make important decisions, take smart risks, and own their
careers. We also reward our employees with positive incentives. We don’t cap our
employees’ bonuses. We want and encourage our employees to earn as much as they
can! Their success means our success.
This approach is rarely seen in the near-shore or off-shore business models but we believe it is an invaluable advantage that our customers receive!